About 3 weeks ago, I did a bulk order online at a local Heating & A/C store, for a bunch of HEPA air filters.
This is nothing unusual, as I usually bulk order filters at least twice each year, that way I am set for 6 months or so.
Usually the air filters will arrive in a week, which is why when they didn’t, I was surprised. I called the Heating & A/C supplier & asked them about our package, & they told me that there were some delays, and although that was a little disappointing, I understood, however the Heating & A/C supplier was incredibly nice. Even though they couldn’t help that there were delays with the Heating & A/C air filter package, they told me that they were going to refund half of what I paid! This was so incredibly generous of them, & I even told them they didn’t have to, since it wasn’t their fault, however they insisted. That was so incredibly kind for them to do that, & when I did get air conditioner filters, I personally called them & thanked them for being so nice, & that the HEPA filters worked great! Their kindness put me in a wonderful mood for the rest of the day, & when I talked to our friends, I suggested that they try them as well. When I went to buy from them again a few months later, I got our package right on time without issue, however they still called me to make sure that I did, which I also found incredibly kind. It goes to show that some suppliers legitimately like their customers.