My package was undoubtedly late

Even though they couldn’t help that there were delays with the HVAC air filter package, they told me that they were going to refund half of what I paid! This was so incredibly generous of them, as well as I even told them they didn’t have to, since it wasn’t their fault, but they insisted

About 3 weeks ago, I did a bulk order online at a local HVAC store, for a bunch of HEPA air filters. This is nothing unusual, as I usually bulk order air conditioning system filters at least twice each year, that way I am set for 6 months or so. Usually the air filters will arrive in a week, which is why when they didn’t, I was surprised. I called the HVAC business as well as asked them about our package, as well as they told me that there were some delays. Although that was a little disappointing, I understood, but the HVAC company was incredibly nice. Even though they couldn’t help that there were delays with the HVAC air filter package, they told me that they were going to refund half of what I paid! This was so incredibly generous of them, as well as I even told them they didn’t have to, since it wasn’t their fault, but they insisted. That was so incredibly kind for them to do that, as well as when I did get air conditioning filters, I personally called them as well as thanked them for being so nice, as well as that the HEPA filters worked great! Their kindness put me in a fantastic mood for the rest of the day, as well as when I talked to our friends, I recommended that they try them as well. When I went to buy from them again a few months later, I got our package right on time separate from issue, but they still called me to make sure that I did, which I also found incredibly kind. It goes to show that some suppliers undoubtedly enjoy their purchasers.

 

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