I went back to the office and I started working on another HVAC repair job
A customer tried to call the office this week to get me fired. Thankfully, my boss isn’t the type of guy that jumps to conclusions. After my boss talked to the customer on the phone, he brought me to the office to get my side of the story. I very clearly remember the customer. She was on my schedule Tuesday. I want to repair the air conditioner in her home. After I located the problem with the air conditioner, I gave the customer an estimate for the repair services. She didn’t question the amount on the invoice and she didn’t seem to have any problem with my analysis of the situation. of course, after I finished the repair, she didn’t want to pay the bill. I thought the lady was joking, but she refused to give me a debit card or write a check. Lady wanted to talk about the bill. She told me that it was way too much money for the repair and she wanted me to lower the price by $100. I told the lady that the air conditioner was fixed and I showed her the estimate for the job. She even signed the estimate. He wasn’t going to pay the fees until I told her that we would just mail her a bill. She wrote a check after that. I went back to the office and I started working on another HVAC repair job. The next morning, the customer called the office to talk to my boss. She tried to tell him that I lied about the estimate, but we had the proof in black and white. She signed the estimate before I even started fixing the air conditioner.