I called the woman on the phone and she told me that she was stuck in traffic
A customer called me on Monday to schedule a tune-up on the heat pump and air conditioner. I did not have any appointments available on Monday, so I asked a customer if she wanted to wait until Tuesday. She told me that the heat pump and air conditioner tune-up was not an emergency and she was happy to wait. The customer did not seem upset when she gave me her name, telephone number, and address. We made an appointment for Tuesday at 9 am. The customer was my first job that morning. I arrived precisely at 9 a.m. I rang the doorbell a couple of times before the homeowner answered the door. The customer looked puzzled when she saw me standing outside. I reminded her that I was there to tune up the heat pump and air conditioner. The older woman told me that she never called for a tune-up service. I probably looked just as puzzled and confused as she did. I verified the address and the name on the account, but the phone number was different. When I gave the customer the phone number, she told me that was her daughter’s number. I called the woman on the phone and she told me that she was stuck in traffic. She planned to meet me at her mom’s address and have the heat pump and air conditioner tuned up as a surprise for the season. I really surprised the woman’s mother and she should have given her a heads up that I was arriving that morning.