A customer called myself and others on Tuesday to schedule a tune-up on the heat pump as well as a/c.
I did not have any appointments available on Tuesday, so I asked a customer if she wanted to wait until Friday.
She told myself and others that the heat pump as well as a/c tune-up was not an emergency as well as she was cheerful to wait. The customer did not seem exasperated when she gave myself and others her name, telephone number, as well as address. Both of us made an appointment for Friday at 9 am. The customer was my first job that day. I arrived precisely at 9 a.m. I rang the doorbell a couple of times before the homeowner answered the door. The customer looked puzzled when she saw myself and others kneeling outside. I reminded her that I was there to tune up the heat pump as well as a/c. The older person told myself and others that she never called for a tune-up service. I entirely looked just as puzzled as well as confused as she did. I verified the address as well as the name on the account, but the iphone number was different. When I gave the customer the iphone number, she told myself and others that was her daughter’s number. I called the person on the iphone as well as she told myself and others that she was stuck in traffic. She planned to meet myself and others at her mom’s address as well as have the heat pump as well as a/c tuned up as a surprise for the season. I really surprised the woman’s mother as well as she should have given her a heads up that I was arriving that day.