Winter started so aggressively this year, with the first few weeks of snow storms and shallow temperatures.
As a local business, we provide vital heating services to our customers.
Because of this, operations continued through the storm. Our ETA for completing tasks increased since the weather affected us. I oversaw deliveries of new heating equipment. I had three work trucks out on jobs. One was out on a heating device installation job, the other on a heater maintenance and repair job, and the last was delivering parts of a geo heat pump to a nearby hospital. The first two trucks successfully ferried local contractors back to the office. However, the third truck got stuck in a snowstorm transporting central heating equipment to a customer. The patient was patient when we communicated our predicament. During such time the best we could do was to offer online services such as energy-saving help tips. In this way, we could teach customers more about HVAC. They had a portable space heater that assisted in providing indoor comfort, though it was less effective than a furnace. The heating contractors got stuck in the snow several times but managed to get through it through teamwork. The HVAC techs got to the premises two hours after they left the office. The distance usually took them twenty-five minutes. They installed the system, including a digital thermostat, then ran a furnace/heater tune-up on the other available unit. The storm continued through the night, which meant the technicians took a long time to get back to the office. When it got worse, we stopped all services, and this is where learning more about heating is necessary if you are a homeowner to maintain quality heating in case of a crisis.