I had to hire a couple of new employees when the company opened a new HVAC branch in town.
Now we have a HVAC office on the west side and the north side of town.
When I was interviewing employees, I was impressed with a couple of candidates right away. I hired both of the guys and they started working in the HVAC office where I am the manager. I wanted to interact with the employees and research their skill level. Most of the guys worked with another HVAC repairman for a week and then each of them were assigned to individual tasks. I didn’t have any complaints or problems until a week later. A customer called to complain about the service she received from one of the new repair technicians. I contacted the employee and asked him to meet me the next morning 15 minutes before work was scheduled. I honestly did not expect a bad interaction between myself and the employee. I wanted to get his side of the story, but I suspected that the customer might have been exaggerating. After meeting with the employee, I quickly realized that the employee was not going to work out long-term. All of the problems that the customer pointed out seemed to be logical and I think her entire complaint was true. Later that afternoon, I decided to fire the employee. The guy did not seem surprised when I asked him to come back to the office and he didn’t have much to say when I told him to leave the property.