A buyer tried to call the office this week to actually get me fired! I’m thankful that my boss is not the style of guy that jumps to conclusions.
After my boss talked to the buyer on the cellphone, he brought me to the office to get my side of the story… I clearly remember the customer, and he was on my schedule Sunday.
I went to repair the air conditioner appliance in his dwelling. After I figured out the problem with the air conditioner appliance, I provided the buyer an estimate for the repair services. He honestly didn’t question the amount on the invoice plus he didn’t seem to have any drawback with my analysis of the situation. Of course, after I finished the repair, he didn’t want to cover the cost for the bill. I thought the man was merely joking, although he refused to give me an ATM card or write a check. He simply wanted to talk about the bill. He pretty much told me that it was way too much money for the repair plus he wanted me to lower the price by nearly $100. I told the man that the air conditioner appliance was already fixed plus I showed him the estimate for the task. He actually signed the estimate, however he wasn’t going to pay the fees until I told the man that the people I was with and I would just mail him a bill. He actually wrote a check after that. I went back to the office plus I started working on another Heating plus A/C repair task. The following morning, the buyer called the office to have a conversation with my boss. He honestly tried to tell him that I lied about the estimate, but the people I was with and I had the proof in black and white. He easily signed the estimate before I even began working on the air conditioner appliance.